FIRST®, the FIRST® logo, FIRST® Robotics Competition, FRC®, Coopertition®, and Gracious Professionalism® are registered trademarks, and Sport for the Mind™ are common law trademarks of the United States Foundation for Inspiration and Recognition of Science and Technology (FIRST®). ©2014 FIRST. All rights reserved.
This section provides teams with necessary information for contacting FIRST staff, key vendors and others and how FIRST will communicate important season information. This section also contains help regarding the use of the FIRST logo, finding materials on the website, the Team Information Management System (TIMS) and tips on reserving hotels.
You can reach FIRST via mail, email, phone and fax or get information from our website. The office is open Monday through Friday from 8:30 AM to 5:00 PM, EST. Refer to the sections below for the appropriate help resource.
Be sure to provide your TEAM NUMBER on all communications!
|Mailing Address||200 Bedford St, Manchester, NH 03101|
(603) 666-3906, “0” for team support
(800) 871-8326, “0” for team support
(603) 666-3907 (Main)
(603) 647-5772 (Finance)
The Operations (Team Support) Group is eager to answer your FRC program and season related questions. Please call or email us with any questions you may have – we look forward to helping you!
Emails and Subject Lines
We ask that you do not contact or copy multiple people about the same problem. Being a small group, we must work efficiently and avoid having more than one person working on the same issue. We can usually answer questions or requests within one to two business days. Please do not hesitate to contact us by phone if your question requires immediate assistance.
Information on the 2014 Control System, including software and hardware, as well as other technical resources, will be available after Kickoff. For more information, please use the Kit of Parts homepage. The technical links are on the top of the page.
PTC offers donated software to all FIRST teams, Creo® – CAD software, Mathcad® – Engineering Calculations software, and Windchill® – Project and Document Management software. Visit www.ptc.com/go/first for information on the free software solutions. If you cannot find answers to your questions from the above website, please contact FIRSTsupport@ptc.com.
Visit the FIRST Robotics Competition (FRC) area on www.usfirst.org where you can find answers to administrative concerns and link to other areas of support.
Competition Manual: Sections relating to the game will be posted after Kickoff.
Team Updates: After Kickoff, FIRST will post Team Updates online. Team Updates provide rules updates, important information about parts and administrative reminders/deadlines. Please note that some updates will result in FIRST publishing revisions to manual sections.
|NOTE: Please be sure to check these website locations often during the build season to ensure that you have the latest information!|
After Kickoff, FIRST provides an on-line forum for questions and answers (Q & A). Please click here to access the 2014 FRC Q&A System
Email blasts are important communications that FIRST sends to team contacts identified in TIMS. The email blasts remind teams of important deadlines, updates, and other timely FRC information.
The FRC Blog should be ready weekly for additional important updates from the Director of FRC, Frank Merrick.
TIMS is the online system used by the Main and Alternate Contacts of the team to:
|The Judges’ Information Section is the best way to provide an overview of your team to the competition judges. Please take advantage of this opportunity and provide this important information in TIMS.|
Event-specific information such as agendas, site information, pre-order lunch forms etc. are posted under each event on our Regional and District Events page. Tip! Check back periodically as this page is updated in stages.
Steele Meetings, Inc. will once again be handling the hotel reservation system for Regional Events and the Championship. Please click on the following link for more information and to make your reservations: http://www.firstchampionshiphousing.com/Home.aspx.
There are numerous creative opportunities for designing a unique team identity. Every year, we see great examples of how teams "brand" their efforts with websites, team logos on robots, t-shirts, hats, banners, fliers and giveaways. These branding activities are a great way to get students interested in art, communications, computer and language arts to join and work on the team.
As you manage your own promotion, you may want to incorporate the FIRST logo in what you do. Because our mark - the combination of the composite graphic element plus the FIRST word mark – is a registered trademark, we have a few guidelines for you to follow when using FIRST or FRC logos. You can find the logos and information about how to legally use them at our Marketing Tools page.
In addition to logos, you may find promotional fliers, brochures and presentations on the Marketing Tools page. We encourage you to use these materials to promote your team to potential team members, the community and Sponsors.